New Delhi, April 19 The Federation of Hotel and Restaurant Associations of India (FHRAI) on Saturday expressed serious concerns over unilateral changes made by global online travel agency Agoda to its commission structure and terms of engagement with Indian hospitality partners.
The FHRAI, the apex body representing over 60,000 hotels and 500,000 restaurants across the country, also alleged non-compliance with GST regulations by Agoda, stating that the platform is charging commission on the GST amount, which directly contradicts Indian taxation laws.
Further, Agoda is not charging GST on its commission, thereby shifting the tax burden onto Indian hotels, said the association, raising red flags over the resulting complications in GST reconciliation and potential loss of government revenue, particularly affecting listed and tax-compliant hospitality companies.
“India’s hospitality sector is working hard to recover and rebuild in the post-pandemic era. In such a scenario, unilateral decisions by platforms like Agoda undermine the principles of fair collaboration and violate both legal and contractual commitments,” said K Syama Raju, President of FHRAI.
The FHRAI has called upon Agoda to immediately roll back the recent changes to its commission structure, revert to the original tax-excluded model as per existing contracts, and comply with Indian tax laws.
In a formal letter addressed to Agoda’s leadership, FHRAI highlighted that the introduction of the “Reference Sell Rate” (RSR), a new commission calculation model that charges commission on total room rate, including taxes, despite the signed agreement stipulating that commission should be calculated only on the room rate excluding taxes. This directly violates the terms of previously agreed contracts between Agoda and hotel partners.
The association pointed out that Agoda’s move to charge commission on the gross rate inclusive of GST, instead of the base rate, has led to financial strain and operational disruptions for its member establishments.
The FHRAI said it has also received multiple complaints from member hotels regarding Agoda’s operational practices.
These include application of discounts and promotional offers without prior consent, delays in payment with an option of expedited transfer only at an additional commission, lack of communication from Agoda’s account managers, and modification of rate plans without approval—occasionally even diverting bookings to other online travel agencies (OTAs).
“We strongly urge Agoda to uphold equitable business practices and maintain complete transparency in their engagements with Indian hotel partners,” said Raju.
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