Jio Mart - a RRL commerce marketplace which connects customers with Kirana stores and other small and microlocal Indian businesses was launched on May 31 in over 200 cities. The service provided by Jio Mart has received poor reviews from it's customers. Many customers have posted their buying experience on Twitter.
You can check out the tweets below:
This buying experiences of customers has shocked many as people expected good service from Jio Mart as it is launched by India’s richest man in partnership with the world’s largest social media company. And this is far from the only complaint about JioMart, which was launched on April 26 by Mukesh Ambani-owned Jio and Facebook-owned Whatsapp.
On April 22 Facebook announced to invest $5.7 billion dollars in Jio Platform, picking up a 9.99% stake in the company.
Jio Mart has offered customers a 15% discount on the maximum retail price – marginally lower than DMart’s 16% and better than Amazon or Big Basket’s nearly 9%, as per May 31 report.
Jio has clearly started off on the wrong foot in India’s highly-competitive $1 billion grocery market, but analysts said it’s too early to write the company off.