Nearly half of all businesses in India will implement robotic process automation (RPA) by 2024, according to a new IDC study commissioned by , a global leader in RPA. Triggered by COVID-19, the study further anticipates that RPA adoption rates will increase by 57 per cent in just the next year.
The, which surveyed technology executives across India, combined with Automation Anywhere's survey of more than 1,600 customers in multiple industries, revealed that the pandemic spurred a recalibration of business plans accelerating digital transformation - and RPA adoption.
The report, Building Business Resiliency: Automation the Path to the Future Enterprise, identified four key pillars essential for an automation journey that include business resiliency, democratization with automation, efficiency and scalability - and trust, as businesses move to a new normal.
"The pandemic is a stark reminder of the critical importance of being prepared for any future calamity or uncertainty," said Milan Sheth, Executive Vice President, IMEA, Automation Anywhere. "Automation is at the core of any business transformation strategy -- and two out of every three customers today are starting that journey in the cloud. Cloud RPA is the future, enabling remote work, reducing the burden on IT resources, and lowering infrastructure costs."
Building business resiliency post-COVID-19 with automation
The study found that 57 per cent of orgzations are investing in RPA and intelligent automation to build resilience post-COVID, as opposed to 21 per cent investing in analytics/big data, 7 per cent in machine learning, and 15 per cent in other emerging technologies. Indian orgzations cited trustworthiness as their No. #1 priority for digital transformation and are looking to automation for increased security and overall governance of processes. Respondents also said they believe that RPA can improve the accuracy, consistency and security of transactions.
Among the key findings, 56 per cent of orgzations surveyed plan to deploy digital workers and software bots that work directly with employees, encouraging more human-bot collaboration. The study found that 47 per cent of employees believe that RPA increases business efficiencies.
"Resilience, intelligence, and empowerment at scale are top priorities for the CXOs in the new normal," said Rishu Sharma, Principal Analyst, Cloud & AI, IDC India. "As the nature of jobs and work changes after the pandemic, digital workers will add value beyond ROI to help orgzations develop new capabilities and business models. Automation will become a business imperative for driving innovation, customer centricity, and gaining efficiencies."
The Building Business Resiliency: Automation the Path to the Future Enterprise report combines Automation Anywhere customer data with IDC survey results from orgzations across healthcare, financial services, government, technology and telecom verticals.
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( With inputs from ANI )
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