Ahmedabad, June 16 In the wake of the tragic Air India AI-171 crash, which claimed 270 lives near Ahmedabad, the Gujarat government has swiftly ramped up rescue, relief, and administrative support measures to assist grieving families and ensure a streamlined response to the crisis.
District Collectors have personally reached out to the families of victims, while nodal officers have been appointed across districts to oversee the disbursement of insurance and compensation to legal heirs. These officers, drawn from district-level accounting departments and relevant government bodies, are tasked with ensuring that claims are processed efficiently and empathetically.
To facilitate insurance processes, a joint coordination cell has been set up at Ahmedabad Civil Hospital, in line with IRDAI guidelines. New India Assurance has taken the lead for general insurance claims on behalf of the General Insurance Council, and HDFC Life has been designated to handle life insurance claims. Alongside LIC, both companies have established help desks at the hospital to assist families with documentation, claims guidance, and other support.
Meanwhile, district authorities are actively aiding insurance teams by providing key documents, including the passenger manifest, to accelerate claim verifications. Twelve dedicated teams are working in rotational shifts to conduct DNA sample collection and matching. As of now, 250 blood samples have been collected from relatives and local residents.
So far, 62 DNA matches have been confirmed, and 35 mortal remains have been handed over to the respective families -- 27 after DNA verification and eight through other forms of identification. Only three passenger identifications remain pending, with relatives currently en route from the United Kingdom to submit samples.
To ensure the dignified and smooth transfer of mortal remains, more than 250 nodal and assistant nodal officers have been deployed. These officers remain in touch with families throughout the process -- from initial contact and DNA collection to the final rites -- ensuring transportation of remains under police escort, handing over personal belongings, and staying present until funerals are complete.
More than 850 medical personnel, including 100 staff members at the trauma centre, have been deployed as part of the emergency medical response. This includes both permanent hospital staff and additional manpower mobilised specifically for this crisis. Counselling services are also being offered to families coping with trauma.
For families arriving from other states, the Gujarat government is coordinating with State Emergency Operation Centres across the country. Regular contact has been established with nodal officers in other regions to provide logistical and emotional support to affected relatives. A team from Air India remains stationed at the Civil Hospital round-the-clock to assist families. Free air travel arrangements are being provided to relatives based on individual needs.
The Roads and Buildings Department has arranged for accommodation and ground transportation to ensure that visiting families face minimal inconvenience. To manage inquiries and streamline support, state-run helplines and control rooms have been receiving and acting on calls from across the country. Over 1,700 calls have been registered as of Sunday evening, with authorities maintaining active coordination across all departments involved.
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