New Delhi, July 27 The Confederation of Indian Industry (CII) on Sunday urged the government to introduce a central legislation that would ensure time-bound delivery of services to businesses by Union Ministries and Departments.
According to the industry body, this move would boost regulatory certainty, improve ease of doing business, and enhance investor confidence.
CII Director General Chandrajit Banerjee said that a dedicated law mandating timelines for approvals, disbursements, and clearances at the central level would support operational efficiency and strengthen long-term planning for enterprises.
Such a framework would bring legal backing and institutional accountability to service delivery for businesses, he added.
While many Indian states have implemented the Right to Services Acts for citizens, there is currently no central-level legislation to ensure that services provided to businesses by Union Ministries are delivered within set timelines.
The CII believes a similar approach at the central level would help establish a more transparent and predictable business environment.
The proposed law, as envisioned by the CII, would ensure that services are delivered through a faceless and digital system, with clear deadlines.
In cases where approvals are delayed, a provision for deemed approvals with full legal validity would be included.
Authorities would be required to give clear reasons for any rejection, and a strong grievance redressal mechanism would be put in place to handle appeals and complaints in a time-bound manner.
The CII also suggested that all business-related services be delivered exclusively through the National Single Window System (NSWS), the digital platform launched by the government in 2021 for regulatory clearances.
It recommended giving statutory backing to NSWS and linking it with the proposed central legislation to make it the sole interface for businesses seeking approvals, renewals, and other regulatory services.
The CII said this digital and legal framework would play a key role in realising the government’s India@100 vision of becoming a global manufacturing and investment powerhouse.
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