Gwalior, April 3 Union Minister for Communications Jyotiraditya Scindia on Friday attended a public hearing in the Mungaoli Assembly constituency of Ashoknagar district in his parliamentary constituency, Guna, during which he interacted with complainants and listened to their grievances.
Scindia stayed for over three hours, hearing the grievances of residents one after another, including women, senior citizens, youth, and farmers.
During the meeting, a total of 1,048 applications from local residents across the district were received.
“About 238 of the total complaints were resolved on the spot as officials present at the public hearing acted on them swiftly. The remaining 810 applications have been forwarded to the respective government departments for priority resolution,” according to a press release from Scindia’s public relations department.
During the meeting, he issued clear directives to ensure that every application is treated with seriousness and resolved within a stipulated timeframe.
“All grievances received during the public hearing were duly registered under a token-based system to ensure that a secure record of every applicant’s issue is maintained,” it said.
Furthermore, an online tracking mechanism has been implemented for pending cases, allowing regular review of the progress of each application.
Scindia suggested that in cases where resolution appears difficult, the reasons must be clearly articulated, and matters pertaining to the Central and state levels should be forwarded to the appropriate authorities to ensure resolution.
Union Minister Scindia had started an initiative to organise Assembly-wise public hearings under his Guna Lok Sabha constituency last year, which has now entered its second phase.
On the occasion, Scindia affirmed his resolve to ensure that every citizen’s grievance is heard and addressed, and that the benefits of government schemes reach the last person in the queue.
He expressed confidence that such regular public hearings would not only lead to the resolution of problems but also strengthen the bonds of trust and dialogue between the administration and the public.
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