Hyderabad, April 26 The Telangana government has decided to extend the services of Prajavani, the public grievance redressal initiative, at the grassroots level across the state.
Chief Minister A. Revanth Reddy has directed officials to implement the system in resolving petitions and grievances of the people with utmost priority.
During a meeting held on Sunday at the MCHRD institute in Hyderabad, CM Revanth Reddy ordered Chief Secretary K. Ramakrishna Rao and CMO officials to bring Prajavani services closer to the people and provide relief to them from travelling to distant Hyderabad and district headquarters to get their grievances resolved.
The Chief Minister instructed the officials to initially launch Prajavani services at the Revenue Division level and also extend the services at the Mandal level in the next phase. The top authorities were ordered to develop an administrative mechanism where the officials at all levels are available to resolve the grievances and complaints received through Prajavani.
He recalled that soon after assuming office on December 8, 2023, he launched Prajavani with an objective of addressing the people's grievances expeditiously. Since then, the Prajavani has been successfully conducted every Tuesday and Friday at the Mahatma Jyotiba Phule Praja Bhavan in Hyderabad.
Officials from all government departments were receiving applications and petitions from people directly and taking immediate action.
The Prajavani programme was also organised every week under the supervision of the district collector at the district level.
Specific instructions have been issued mandating that every complaint submitted by the citizens be duly registered, forwarded to the relevant departments, and that the applicant be kept informed regarding the status of the application.
The CM emphasised that all the departments should set deadlines to resolve the people's grievances without any delay. For this, a unified digital platform should be developed for registration, tracking, and resolution of grievances. A real-time monitoring mechanism will also be established at both the district and state levels.
Further, the Chief Minister directed that dedicated Nodal Officers be appointed for Prajavani services at every administrative level. Specialised Prajavani wings will also be established in every district and every government department.
It is mandated by the implementation of an auto-escalation system to ensure that if a grievance remains unresolved at one level, the petition is automatically forwarded to a higher-ranking official. If necessary, an appeal mechanism will be introduced.
CM Revanth Reddy warned that there must be absolutely no compromise in the grievance redressal process and conduct regular review meetings at both the district and state levels. The officials were instructed to pay special attention to pending grievances and monitor the progress of grievance resolution through the dashboard. The officials concerned are accountable for any delays in addressing the grievances.
The Chief Minister highlighted that decentralising Prajavani services would help to reduce the burden on state and district-level Prajavani centres. He emphasised that the Prajavani services should be implemented meticulously to instil confidence and trust among the people.
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