Puri (Odisha) [India], April 2 : Puri Police on Thursday launched a new initiative to make citizen services faster, convenient, and more people-oriented with the introduction of the "Puri Police Assistant - WhatsApp Chatbot."
The service was inaugurated under the leadership of Central IG Satyajit Nayak and SP Pratya Singh. Citizens and tourists can access the 24x7 service by scanning a QR code or sending a "Hi" message to +91 8763199400 via WhatsApp.
The chatbot provides services including filing e-complaints, reporting lost mobile phones, giving feedback, locating nearby police stations, parking information, and tourist assistance. The initiative aims to resolve citizen problems in a faster, more effective, and transparent manner. Tourists, especially, can easily get safety, directions and necessary information during their stay in Puri through this platform.
Shri Pratya Singh said, "Puri Police is always committed to the service and safety of the people. This WhatsApp Chatbot service will take our services closer, and citizens can get immediate assistance."
The project is supported by PNB ONE and implemented with technological support from Rezler Systems. Puri Police urged all citizens and tourists to use the service to help create a safe and convenient environment.
The launch of digital initiatives like the Puri Police Assistant comes as Odisha Police continue to strengthen law and order, including efforts to curb Left-wing extremism across the state.
Earlier on March 31, the Additional Director General of anti-Naxal operations in Odisha, Sanjeeb Panda, said that state police and security forces have achieved significant success in curbing Left-wing extremism across the region.
Speaking to ANI, Panda commended the efforts of the Special Operations Group (SOG), Central Reserve Police Force, Border Security Force, and the intelligence wing for their coordinated operations and dedication. He noted that during 2025-26, security forces neutralised 27 Naxals, including 17 in Gariaband. Additionally, 78 Naxals surrendered before Odisha Police, while 42 laid down arms in neighbouring Chhattisgarh.
"Odisha Police has been highly successful in removing the Naxal threat from Odisha. For this success, I congratulate SOG, CRPF, BSF and our intelligence wing for their hard work and dedication. In 2025-26, the security forces neutralised 27 naxals, including 17 naxals in Gariaband. 78 Naxals surrendered before the Odisha Police, and 42 Naxals surrendered before Chhattisgarh...8 districts in the state have been made Naxal-free. In the last 15 months, we have eliminated 156 naxals from our ecosystem in the state," said Panda.
"I thank our CM for this direction and support," he added.
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