Jaipur, April 28 V. Srinivas, Chief Secretary of Rajasthan, and Rajiv Sharma, Director General of Police, on Tuesday inspected the ‘Rajasthan Sampark 181 Helpline Centre’ at the Government Secretariat to review its functioning and assess the quality of grievance redressal.
The visit was aimed at strengthening good governance and reinforcing the state’s zero-tolerance approach towards lapses in public service delivery.
During the inspection, both officials examined operational systems, reviewed complaint progress, and evaluated resolution quality by listening to a live case and analysing it as a case study.
The Chief Secretary directed officials to maintain transparency, accountability, and efficiency to ensure better public service delivery.
Expressing satisfaction, he described the Rajasthan Sampark portal as “India’s best grievance redressal system”, highlighting its seamless digital process from complaint registration to resolution as a model for other states.
The Director General of Police observed real-time grievance handling and termed the experience an “eye-opener”, noting that the system is a significant step towards strengthening public trust.
During the visit, he also interacted with a complainant from Jaipur Rural regarding a case where a First Information Report was allegedly not registered.
Officials clarified that the complaint had been recorded on the same day and that an investigation is underway.
Sharma instructed officials to ensure accurate categorisation and proper mapping of complaints for timely disposal, with special emphasis on sensitive handling of service-related issues and regular monitoring of pending cases.
According to official data, 1,60,292 complaints related to the police department were registered on the Sampark portal in the past year, of which 1,52,444 have been resolved, reflecting a disposal rate of around 95 per cent and underscoring the effectiveness of the mechanism.
--IANS
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