In line with Chief Minister Devendra Fadnavis’s directive for holistic state development, the Panvel Municipal Corporation (PMC) has begun implementing a 100-day seven-point action plan across its administrative framework. This initiative aims to enhance governance and improve citizens' quality of life through focused programs on ease of living, cleanliness, grievance redressal, office amenities, field visits, and digital services.
Under the leadership of Commissioner Mangesh Chitale, PMC has launched measures to modernize its website, ensuring it is user-friendly and transparent. The website now offers 13 different citizen services, and efforts are underway to launch a mobile app integrating grievance redressal, social media, and citizen engagement tools. Cybersecurity audits have been conducted to protect user data.
To improve ease of living, PMC is reviewing existing administrative processes and simplifying service delivery. For example, professional property surveys and business license renewals are now available online.
As part of the cleanliness drive, PMC has initiated campaigns to declutter its offices by removing old and unused items and maintaining cleanliness in ward offices and health centers. Schools under PMC’s jurisdiction are also participating, with activities like classroom and restroom cleaning, awareness rallies, and competitions on cleanliness.
Grievance redressal is another priority, with efforts to resolve all citizen complaints received through platforms like "Aaple Sarkar" and "P.G. Portal" by January 1, 2025. Officials have been directed to allocate specific hours for meeting citizens and promptly address their concerns.
In addition, PMC is enhancing workplace amenities by providing clean restrooms, drinking water facilities, and well-equipped waiting rooms. Beautification projects are also underway to create a pleasant office environment.
Field visits by senior officials are being conducted to monitor progress and address on-ground challenges. This seven-point action plan, running until April 15, 2025, is expected to strengthen the relationship between PMC and its citizens, ensuring efficient governance and improved public services.