1 / 10Vodafone Idea (Vi) has announced that it will now allow its users to make payments through WhatsApp and other UPI-based platforms using its AI-powered Virtual Agent VIC.2 / 10The payments service will work for both postpaid and prepaid customers across all payment gateways or UPI. 3 / 10According to the company, this feature will allow all of its users to recharge their Vi number from WhatsApp and other UPI apps without the need to open multiple apps4 / 10The company will send users a link via SMS whenever required which they can click on, select the payment mode and pay.5 / 10To recall, VIC was first introduced for WhatsApp last year to provide customers with instant responses on a service requirements including bill payments, recharges, VAS, plan activation, new connection, data balance, bill requests and more.6 / 10Start a WhatsApp chat with VIC using the company’s number (9654297000) by saying Hi. Send it a text stating “how to recharge my number,” or “how to pay my bill.”7 / 10You will then receive a text message asking if this is the same number you want to avail the service for or not. Reply 1 for yes and 2 for no. Postpaid users will receive the payment link, whereas, prepaid users will have to follow further instructions.8 / 10Then it will ask you to select the plan you want to recharge with.Once the plan is selected, you will receive a link for the gateway via an SMS.9 / 10In other news, Vi recently reported a positive change by adding subscribers for the first time since the merger of Vodafone and Idea.10 / 10According to recent data released by TRAI, Vi added over 1.7 million users in the month of January.