City
Epaper

PPBL demonstrates efficient resolution of customer issues within days

By IANS | Updated: February 29, 2024 12:55 IST

New Delhi, Feb 29 In the ever-evolving financial sector, Paytm Payments Bank Ltd. (PPBL) has shown a noteworthy ...

Open in App

New Delhi, Feb 29 In the ever-evolving financial sector, Paytm Payments Bank Ltd. (PPBL) has shown a noteworthy commitment to customer satisfaction through the swift resolution of customer complaints.

During the fiscal year that ended on March 31, 2023, PPBL encountered a notable increase in customer complaints, receiving 66,751 complaints compared to 26,692 the previous year.

Despite the spike, the majority of these complaints, particularly the 39,000 related to internet and mobile banking, along with 8,974 concerning account openings and operational issues, were efficiently resolved within a brief period of 5-6 days.

This rapid response to customer grievances highlights PPBL's dedication to maintaining trust and reliability among its user base, without necessarily focusing on its vast scale of operations or its growth trajectory.

Through its effective complaint resolution mechanism, PPBL continues to prioritise the banking experience of its customers, affirming its position in the digital banking landscape.

Disclaimer: This post has been auto-published from an agency feed without any modifications to the text and has not been reviewed by an editor

Open in App

Related Stories

NationalManipur Guv praises Red Cross for its support to violence-hit, displaced people

NationalPak tried to hit Indian military targets last night, were neutralised: Women officers tell the nation

MumbaiMumbai: MHADA Launches Awareness Campaign for Redevelopment of 13,091 Dangerous Buildings

AurangabadMGM University & Gondwana University sings MoU

Navi MumbaiNavi Mumbai: No Building Permits Issued in 14 Villages as NMMC Awaits CM Devendra Fadnavis’ Decision

Technology Realted Stories

TechnologyIndia needs reliable, scalable AI infrastructure: NITI Aayog

TechnologyIndian researchers develop smart cage to smoothen cattle transport

TechnologyIndia pharma market sees 7.8 pc revenue growth in April: Report

TechnologySpread message of holistic well-being through yoga worldwide: Ayush Minister

TechnologyGovt ropes in Hafele India to boost local startups, MSMEs