"Now, as soon as a request comes to us from any part of the country through any social media platform, we pass on all the necessary details to the state and district teams, which then take care of the issue by coordinating with the people directly," he said.
"The team is also supposed to report back to the control room and inform about the measures taken by them. By doing this, we have ensured that help reaches to the needy people with immediate effect," he said.
Shergill said that social media is proving to be a lifeline which can be used to help people without "red-tapism".
"In today's digital age, social media is the biggest echo chamber where your voice for help resonates and reaches without any limitations of geographical boundaries. I have always perceived social media as a positive tool to communicate, raise issues and highlight fault lines. On a daily basis, I receive tweets/videos from that required help or friends who want help in areas accessible to me or my known individuals. I have not kept count but every day I sleep well-knowing someone somewhere has not slept without food," he said.
Another Congress leader Rajiv Tyagi said all people are getting help without any differentiation on the basis of community, caste and religion. "I use my Twitter account to offer help to the needy people. Along with his supporters, I am rendering help by providing food packets," he said.
The Central government has announced nationwide lockdown due to coronavirus till May 3. Although some relaxations have been announced from April 20.
( With inputs from ANI )