Maharashtra Women and Child Development Minister Aditi Tatkare gave relief to Mukhyamantri Majhi Ladki Bahin Yojana women beneficiaries by launching a special 181 helpline number to solve their long-pending e-KYC process queries.
The state government has activated a dedicated helpline to assist women facing technical difficulties with the Ladki Bahin Yojana scheme. Following reports of suspended benefits due to errors in the digital verification process, officials have designated the 181 women's helpline as the primary point of contact for resolving scheme-related grievances.
The move comes after the Department of Women and Child Development received numerous complaints from beneficiaries whose monthly stipends were put on hold. Many of these issues stemmed from the e-KYC process, where users inadvertently selected incorrect options or provided mismatched data, leading to the automatic suspension of their accounts, said Minister Tatkare in a post on X.
The 181 helpline is now equipped to handle these specific technical queries, allowing women to rectify their records via phone rather than visiting government offices in person, she added.
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To ensure the effectiveness of the support line, the state government has conducted specialised training sessions for call centre operators. These staff members are now briefed on the specific eligibility criteria, common technical glitches in the mobile application, and the step-by-step procedures required to restart stalled payments.
"While carrying out the e-KYC process for the Chief Minister My Dear Sister Scheme, the department has received some complaints about benefits being suspended due to selecting the wrong option for certain reasons. Assistance has been provided on the women's helpline number 181 for resolving these and other complaints or queries related to the scheme over phone calls. The relevant call operators have also been given appropriate training in this regard. All complaints and queries related to the scheme will be addressed through this helpline number 181," Tatkare in a post on X.
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The Mukhyamantri Majhi Ladki Bahin Yojana is one of the Maharashtra government’s flagship welfare programmes, providing a monthly financial transfer of ₹1,500 to eligible women aged between 21 and 65. Since its launch, the scheme has seen massive enrolment, but the transition to mandatory e-KYC for the 2026 cycle has presented logistical hurdles for many residents in rural and semi-urban areas.