The e-passbook service facility of the Employee Provident Fund Organisation (EPFO) has been down for many subscribers for the past few days who shared their ordeal on social media. This is the second time in 2023, when the service went down due to technical snags. Many EPF members complained that they were unable to download their e-passbooks either from the EPFO website or from the Umang app.
Many users took to Twitter to report the unavailability of the service and urged the organisation to take cognisance of the matter. The EPFO was replying with a prompt response, "Dear member, we regret the inconvenience. The concerned team is looking into the matter. Kindly wait for some time. The matter will be resolved shortly", to the users who tagged the EPFO in the complaint.Earlier, in January this year many users complained of the e-passbook facility being down. The organisation had responded with assurance to resolve the glitch and the facility was resumed after some days.