Central bank of kenya, Bank

Digital transactions have grown rapidly in the last few years and everything from banking to shopping is happening online. You no longer have to go to the bank to send money to someone's account, you can do it at home. However, sometimes it happens that due to some mistake or technical glitch, they go to the wrong person's account.In this case, you can get a refund, but there is a process. But it is very important to know that the money that went mistakenly to wrong beneficiary he/she has to accept that there was a wrong transaction made to his/her account. The bank will act as a medium in this case.This problem is mainly due to typing error in account number, IFSC code or both. If the money goes to an account that does not exit, then the money comes back to their account. But if money goes into a person's account, a process has to be completed. If your bank is not working on your complaint, you will have to go inform the bank and its concerned manager.Contact the bank immediatelyProvide the bank details to prove that you transferred the fund to the wrongIf the amount has been credited to an unintended beneficiary’s account who has the name same as your intended beneficiary, you will have to provide proof to support that the transfer made was wrong.For the sake of better communication, write a detailed mail about the matter to the bank.The bank acts only as a facilitator and can provide you details like branch name and contact number of the unintendedSince it is your hard earned money, try to keep a track of the situation or the status of progress in the matter.The bank may approach the recipient on your behalf in case the transfer is intra-bank. It may request for a reversal of transaction.If the beneficiary agrees, the transaction will be reversed back within 7 working days.In case of beneficiary from another branch, you have to personally visit the branch to meet the bank manager for the solution.In case the Wrong Beneficiary Refuses to Return the Amount:Communicate the matter in detail via mail. This also helps to keep a track of your complaint.The person might refuse to return your money. In such a case, you may take legal action. Though, the situation becomes more complicated if your bank and the beneficiary’s bank are different.If everything goes well and the person agrees to return your amount, then will take 8-10 working days to reverse the transaction.The situation can get complicated and recovery would not be possible if the beneficiary refuses approval.

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