Hdfc life insurance company ltd., Insurance service company

Chennai, Aug 14 The life insurance business models have changed over the last decade driven by the customers/policyholders."If we now build a robust customer consent architecture, we would see businesses moving into the next generation of customer-centricity," Vibha Padalkar, Managing Director and Chief Executive Officer, HDFC Life Insurance Company Ltd told .Padalkar, qualified as a member of the Institute of Chartered Accountants of England and Wales in 1992, and is also a member of the Institute of Chartered Accountants of India.Prior to her appointment at HDFC Life, she worked in varied sectors, such as global Business Process Management, global FMCG, and in an international audit firm.With India set to celebrate 75th Independence Day on Sunday, Padalkar shares her big ideas of transformation relating to her sector in an interview.India will be celebrating its 75th Independence Day. How do feel about it?August 15th arguably marks the most patriotic day we celebrate together as a country. The idea to see a free India was a transformative one that gave birth to the independence struggle and changed the lives of Ind forever. On the occasion of our 75th Independence Day, it is only fair for us to think of the next generation of transformative ideas in our respective domains as we look to build a promising future for our nation.What is your transformative idea for the life insurance sector?When I look at transformative ideas from the perspective of the life insurance sector, I would unequivocally vote for customer centricity. It is an idea that has already shown its disruptive power in many sectors and I believe the insurance industry is also at the cusp of leveraging it to transform itself. Customers today are different from their predecessors. Their demands are shaping the course of businesses – the higher extent of personalization, digital purchasing platforms, door-step delivery, 24/7 servicing, amongst others.What is happening at HDFC Life on this aspect?At HDFC Life we had already started the fundamental transition from being product-centric to becoming customer-centric. We recognised that we needed to put the customer at the center of our business model, leverage the vast amounts of customer data that is being generated and provide specific offerings suited to their unique needs. And in addition, we needed to be available anytime-anywhere – which implied our services needed to be built digital-first!And how was this made possible?All of this became possible since technologies have matured, there is an explosion of customer data, and legacy problems are being tackled by both insurers and insurtechs working in tandem.On looking forward...Now, as we look ahead, one of the transformative ideas that can now help propel customer centricity to the next level is a customer consent architecture that cuts across sectors. Imagine the customer as the sole authority who decides when, how and with whom to share her data.This could be data related to her health, her finances, her identity, her location, her driving records and anything else that is being generatedDisclaimer: This post has been auto-published from an agency feed without any modifications to the text and has not been reviewed by an editor

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Hdfc life insurance company ltd., Latest News

Business :HDFC Life's Assets Under Management cross Rs. 2.5 Lakh Cr.

NewsVoir Mumbai (Maharashtra) [India], June 14: HDFC Life, one of India's leading life insurers, has reached another significant milestone ... ...

Business :HDFC Life Insurance Q1 net profit rises 21 per cent to Rs 365 crore

HDFC Life Insurance on Tuesday said its standalone net profit rose by 21 per cent year-on-year to Rs 365 crore for the quarter ended June 30 as compared to Rs 302 crore recorded in the corresponding period of the last year. ...

International :HDFC Life closes first half with lower PAT of Rs 577 cr

Chennai, Oct 22 Private insurance major HDFC Life Insurance Company Ltd closed the first half of the current ... ...

Health :Covid-19 hit nuclear families more than joint families: Study

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International :Customer sharing data the next transformative idea: Vibha Padalkar

Chennai, Aug 14 The life insurance business models have changed over the last decade driven by the customers/policyholders. ... ...