All you need to know: How and where to file complain on online shopping fraud in India?
By Lokmat English Desk | Published: December 5, 2022 07:16 PM2022-12-05T19:16:35+5:302022-12-05T19:16:35+5:30
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Many people are more inclined to buy online. During the festive season, e-commerce companies also offer a lot of offers to attract customers. Consumers also prefer to buy items online because of the offers. But often ordered items online.
The craze of online shopping is increasing day by day. Nowadays people order many expensive items including mobiles, laptops, fabric from e-commerce sites. However, along with this there has also been an increase in fraud incidents. Replace the goods ordered by the customer with some other product.
In some cases, the delivery box was found empty, while in others soap, stones or potatoes were found inside. Such complaints related to online fraud are coming from all over the country. Actually, the seller, shipping company or anyone else can be responsible for such fraudulent incidents.
Consumers are the biggest losers. Because the goods are also not received on time and one has to go through the tedious process to get the refund. If you too have been a victim of this kind of fraud and are afraid of getting your money back, you should report it.
First of all you need to contact the e-commerce site or seller. You can register your complaint by contacting the customer care department of the company. However, if your problem is not resolved within the stipulated time, you can complain further.
If the complaint redressal mechanism of the e-commerce website does not work, don't hesitate to complain on the company's social media page. Also, file a complaint on the government's grievance redressal portal INGRAM (Integrated Grievance Redressal Mechanism).
You can also raise your issue on the consumer affairs site consumerhelpline.gov.in. You can go to consumer court under consumer protection act. In many cases consumer courts have given quick judgments in favor of consumers and companies for negligence.
The National Consumer Helpline advises that in case of wrongdoing or online fraud, if the company cannot be traced, the consumer should file an FIR or report to the police or cyber cell.
निवडक ई-कॉमर्स साइटवरून करा खरेदी
The best way to avoid online fraud is to buy only from reputable e-commerce platforms currently in the market. The advantage of this will be that you will not have to face such problems. Beware of many fake websites, and be careful while shopping.
Since the past few years, cyber criminals have been dragging people into their nets due to the online shopping craze among people. A gang was busted in Mumbai in July, who lured customers with cheap mobile phones by giving them potatoes and stones in packets at the time of delivery.
After ordering the product online, at the time of delivery first open your parcel in front of the delivery boy and inspect the product thoroughly. So that there is no problem in reporting the fraud immediately. A Hindi website has reported about this.
